NL - First Line Software Support Engineer - Energy Solutions

Position Title - First Line Software Support Engineer - Energy Solutions

Company - iwell - Your Partner for Sustainable Energy Solutions

Location - Utrecht, Netherlands

About iwell

At iwell, we are committed to providing clean and affordable energy for all. We aim for cleaner air, water, and a healthier planet through a sustainable power supply. Frustrated by slow institutional progress, we've taken action to build a sustainable energy infrastructure. By using business as a force for good and integrating sustainable goals with smart battery storage solutions, we are transforming Europe’s energy landscape from centralised, fossil-fuel dependence to a local, clean, and dynamic system—one building at a time. We are a green tech scale-up located in Utrecht, with a team of around 70 professionals, currently expanding internationally.

The Role

As a First line support engineer, you are ready to support our customers and our field engineers working at customer sites. You proactively monitor and manage the systems and are always looking for ways to do this as effectively as possible. Our systems are integral to our customers' energy operations. In this role, you will be part of the Customer Operations team, providing initial support for our battery systems and addressing customer inquiries and issues. You will collaborate closely with software engineers and work alongside electrotechnical engineers, asset managers, and the project realisation team on new battery installations. Your work ensures that our customers experience minimal disruptions and optimal performance from their battery systems. To be successful in this role, we are looking for a Dutch speaking candidate.

Key Responsibilities

• Remotely monitoring and fixing of the battery systems and troubleshooting as needed via our own myiwell cloud platform.

• Supporting battery system commissioning in defining and checking all settings, primarily remotely and occasionally on-site.

• Suggesting improvements for the monitoring processes and tooling

• Collaborating with the software support engineers and field engineers for daily monitoring and troubleshooting of batteries.

• Documenting lessons learned in our technical knowledge base.

• This is a day-shift job, although periodically being on standby in the evenings and weekends for urgent situations is requested.

Requirements

• You enjoy learning new things and are confident to experiment.

• You see opportunities for improvement and automation, and know how to implement them.

• You have at least an MBO-4 level in an ICT-related field, or equivalent work experience

• You like to work with Linux

• You have knowledge of Microsoft Azure or another cloud service

• You are proficient in Dutch and English

• Some knowledge in the field of electrical engineering is a plus (we will teach you the rest)

We care

• 30 days yearly holiday, to rest and recharge, plus 1 day for extra curricular activities

• Meaningful work contributing to a more sustainable future

• Office benefits like daily fresh fruit and activities (fun, sports)

• SAR - Share Appreciation Rights

• Yearly company holiday

• Opportunities and a fund for personal development, career growth and advancement

Do you walk the talk?

To apply for the First Line Support Engineer position, please visit our website at. https://jobs.iwell.nl/o/first-line-support-engineer For more information about iwell, what we do, why we do it and an overview of our partners visit [www.iwell.eu].

How we hire

1. Apply. Our People team and hiring manager will review your application, and respond within 2 weeks.

2. Screening call. If you seem like a iweller-in-the-making, we’ll invite you to a screening call so we can learn more about each other.

3. Are you the one? You'll have two or more interviews. And if it's a highly technical role, we'll also assess the specific skills you'll need.

iwell does not support IND visa sponsorship at this point in time.

Acquisition to this vacancy is not accepted